HERE Tracking reference apps
Effective date 28.11.2017
Your privacy in HERE Tracking reference apps
We encourage you to familiarise yourself with the privacy policies of third party services, when you interact with them. HERE is not in control or responsible for the contents and features of those services.
Please understand that the features of the Service may depend on how you access the Service. Different device models and software versions of the Service may offer different features.
What information do we collect?
We collect the following categories of information:
Registration and contact details
Some features may require the use of HERE account, for example when you want to associate an Asset to your account. The only way for you to claim ownership of an Asset is to assignthat Asset to your HERE account.
When you are logged in with your HERE account, we will try to automatically synchronise your Assets associated with your HERE account.
Location data and place information
Our Service makes use of information about your actual location (“Location Data”) and the location of the Assets you are overseeing (“Asset Location”). Location Data reveals where you currently are or where you have been. Location Data is based on available positioning methods, such as Assisted GPS. In many device models the user interface of the Service identifies the use of positioning with an icon.
Asset Location relates to the location of your assigned Assets. Asset Location is based on available positioning methods, such as WiFi based positioning, Bluetooth based positioning and/or cell-tower based positioning or GPS.
When you start to use the Service application or activate the Asset, the application and the Asset activates your selected positioning methods to retrieve your current location.
The Service as well as the Asset may send your Location Data or Asset Location to HERE when you use location enabled features of the Service online, such as request status of the Assets, or receive or send notifications or instructions from the Assets.
Note that to instantaneously request status of the Asset, we may need to send an SMS to the Asset. This can only be performed if you register the phone number of the Asset with HERE Tracking Service
You may simulate the behaviour of Assets by using HERE Tracker application, available from application stores for both Android and iPhone devices. The HERE Tracker application turns your mobile phone into an Asset, and starts reporting the location of your device (as an Asset) to the Service, on intervals configured by you. The reporting only takes place from the moment onwards once you have assigned your device (as an Asset) to the Service and your HERE account.
Information about Service usage
The Service as well as the Asset may include HERE-provided positioning services, including Wi-Fi or other network-based positioning methods. The use of these technologies and positioning services may involve sharing any or all of the following with HERE: Location Data, speed, direction and timestamp; number of satellites used in positioning; parameters of nearby mobile network towers; parameters of nearby Wi-Fi routers and/or Bluetooth® beacons; Mobile Country Code and Mobile Network Code of your mobile subscription. This information is sent to us when you use the Service or Asset online, after which it is deleted from your device.
Technical information and your transactions
When you use the Service or Asset online, certain technical information such as the type of your device, unique device or network service provider identifiers, internet protocol address, time zone, technical details of your client as well as your transactions with HERE may be automatically collected by HERE.
Our uses of your data
Provision of the Services
We may also use the information to provide you with more improved functionalities and recommendations to better assist you to manage your Assets.
The Service offers a variety of choices to allow you to control how your Location Data, information related to your Assets and their location, and other information are collected.
You can define geofences to control and manage the location of your Assets. You can also determine other observers or supervisors or owners to your Assets. Note that each observer will be able to see the location of all of your Assets while each supervisor will be able to see and interact with your Assets, as well as manage and add/delete observers to your Assets and each owner will be able to see and interact with your Assets, as well as manage and add/delete observers, supervisors and owners to your Assets. Please only add observers or supervisors or owners you have an association to.
You can define how often you want your Assets to report back to you or to your designated observers or supervisors or owners. You can also request an Asset to report its status to you by sending a specific request to the Asset.
The Asset controls are provided by the company providing you the Asset. HERE is not responsible on the controls within the Assets and for controlling the location reporting of the Asset.
You can manage the phone numbers of your Assets via available management interfaces. The phone number of an Asset is used to request a status update of the Asset.
Your Location Data or Asset Location will not be shared with any third parties without your permission.
The Service may allow you to share your Location Data or Asset Location with your acquintances, by selecting these to become observers or supervisors or owners
- with your consent;
- with HERE companies and authorised third parties, who process personal data on our behalf;
- where there is a legal requirement to do so.
We advise you to use appropriate consideration when monitoring the location of your Assets. Use the Service only in an ethically correct way. Avoid using the Service in any monitoring of a medical condition or safety-critical operation.
You may contact us through our customer care or through the following contact details:
HERE Global B.V
5611 ZT Eindhoven