Your privacy in Automotive navigation from HERE

HERE’s privacy policy explains how we process your personal data when you use our products and services. In addition, the following information applies to your use of the Automotive navigation system and its features (the “Service”). The Service includes experiences designed for use by a driver as well as passengers in the vehicle.

The purpose of this document is to give background information on data processing for different features available in the Service. The features of the Service enable you, for example, to navigate from one place to another, find places and addresses on a map, interact with them and access relevant content, as well as synchronize information related to your drives to access from other screens and devices. You can share places, routes and arrival times with your friends. The Service also helps you to optimize your daily commute by learning your habits.

Your agreement with these terms implies your responsibility for ensuring that this information is passed on to other users of the vehicle, such as co-drivers or passengers, and ensuring that these users also accept these terms.

What information do we collect?

We collect the following categories of information:

Registration and contact details

Some features may require the use of an InControl Navigation Account, for example when you want to share your location with other users or sync your favorites. You may continue to use other available features of the Service without signing in.

Location data and place information

Our Service makes use of information about your actual location (“Location Data”) and expressed interest in points of interest (“Places Data”). Location Data reveals where you currently are or where you have been. Location Data is based on available positioning methods, such as GPS. Places Data is general information pertaining to particular geographical locations (e.g. a city or a location of a restaurant) that you may have provided to us, for example your favorite places.

Unless otherwise stated, we use random identifiers in connection with your Location Data that do not identify you personally.

When you start to use the Service, the application acquires your current location using underlying positioning technologies in the vehicle.

The Service may send your Location Data to HERE when you use location-enabled features of the Service online, such as asking for information about nearby content, services or offerings, or sharing your location. As further defined below, Location Data may be collected when you use the navigation feature for service improvement purposes without identifying you personally. Places Data may be sent to HERE for example when you synchronize your favorites.

Traffic improvement

Whenever you use the Service with traffic features enabled, the Service sends, at regular intervals, your current location, speed, direction and a timestamp to us to provide you and other users of the Service with better traffic service such as detecting traffic jams, traffic patterns, changed road conditions, and other such conditions, as well as identifying new routes on the map. This information is analyzed to distinguish independent routes and traffic patterns and contains a changing identifier, which is persistent only for the duration of the route. This information is sent to us when you use the Service online. If you are using the Service offline, we may collect this information locally and it may be sent to us on your next connection.

My Commute

You may activate the My Commute feature in the Service to let the Service learn your daily commutes and help you optimize your travel. While learning your daily commutes, the Service can start recommending optimal times for travel based on the predicted traffic situation. All the information collected by the My Commute feature, which includes information about the routes you’ve driven and places related to your commute, remains only in the vehicle and is never sent outside the vehicle. Information is protected against unauthorized use.

You can manage your learned routes and preferences and you can turn the My Commute feature on and off via the Service settings.

Technical information and your transactions

When you use the Service online, certain technical information, such as the details of the application version, service permissions, Vehicle Identification Number (VIN), Internet Protocol (IP) address, time zone, technical details of your connection, as well as your transactions with HERE, may automatically be collected by HERE.

How do we use that information?

Non-personal use of Location Data and Places Data

We do not associate your Location Data or Places Data with your other personally identifiable information, such as an InControl Navigation Account, unless you have asked us to do so. For example, if you point to a position on a map to favorite it, we do not combine this information with your Location Data unless you have asked us to do so. We implement appropriate technical and organizational measures to prevent associating your Location Data with other personally identifiable information without your permission.

Provision of the Services

As explained in more detail in the privacy policy, the information collected by the Service is utilized to provide you with the Service, to develop our products and services, as well as to communicate with you.

We may also use the information to provide you with improved search and recommendations to better assist you to find places you may like.

As explained above, the traffic information collected from your drives is used in an anonymous manner to provide you and other users of the Service with better service, and to detect new routes on the map.

Your choices

The Service offers a variety of choices to allow you to control how your Location Data and other information are collected.

You can configure individual features or feature sets of the Service to be used in offline or online mode. No Location Data or other information is sent to HERE if you only use the Service in offline mode. Note that your vehicle may still have stored information which may be sent to HERE once you establish an online connection, as defined earlier in this document.

You can choose the level at which you participate in the development of HERE’s products and services. You can disable the collection of Location Data for traffic improvement purposes by turning off the traffic service. Note that then you will not be able to benefit from the traffic service.

You may choose to create a profile either locally in the vehicle, or an InControl Navigation Account with features that help you store and synchronize your information outside the vehicle context, such as with your mobile and other devices. You can choose to enable and disable synchronization of your favorites as well as the most recent location of your car.

If you have enabled synchronization of the location of your parked car, the Service will automatically, or upon request, send the parked car location in association with every active InControl Navigation Account on the vehicle. This allows you to easily share the location of your car with other family members, for example. If you don’t want to share the location of your car with other account holders, please make sure the other users are logged out while you are driving.

You can delete a local profile, which will delete all locally stored information associated with your profile, such as recent destinations and recent searches. Deleting a local profile from the vehicle will not delete any InControl Navigation Account you may have created.

You can also remove or terminate your InControl Navigation Account. If you remove your InControl Navigation Account from the vehicle, it remains active for your future use.

Do we share your information?

Your Location Data will not be shared with other service providers or advertisers without your permission.

If you have an InControl Navigation Account, the Service may allow you to share your Location Data or Places Data. For example, if you choose to share your estimated time of arrival with selected individuals, you can do so either by text message or email. We will facilitate the sharing interaction by collecting the list of recipients you have specified and by sending notification messages to the recipients of your choice.

The Service may also include content from and links to third-party sites and services.

As explained in more detail in our privacy policy, we may share your personal data:

• with your consent;
• with HERE companies and authorized third parties who process personal data on our behalf;
• where there is a legal requirement to do so. 

Other information

We advise you to use appropriate consideration when you name your favorite places. For example, if you do not want all the users of the Service to know the location of your home, do not name it “Home” and share it with all users.

Please let us know if you encounter any content that you think is inappropriate by reporting it through the provided channels. For more information about our privacy practices, check our privacy policy. For information concerning the service, check our support pages.

You can contact us through our customer care or through the following contact details:

HERE Global B.V 
c/o Privacy
Kennedyplein 222-226

5611 ZT Eindhoven
Netherlands

Email: privacy@here.com